Terms of service

Returns

We accept returns within 10 days of delivery. To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it, with all original tags attached and in its original packaging.

To start a return, contact us at info.birdoutdoors@gmail.com with your order number and the reason for your return. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Once we receive and inspect your return, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Damaged or Defective Items

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right at no cost to you.

Exchanges

The fastest way to get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Non-Returnable Items

The following items cannot be returned:

• Items marked as final sale
• Gift cards
• Items returned more than 10 days after delivery

Questions

If you have any questions about our return policy, contact us at info.birdoutdoors@gmail.com.